Yao-Chin Wang
Assistant Professor
- Gainesville FL UNITED STATES
- College of Health and Human Performance
Yao-Chin Wang researches the experience of AI and technology in tourism, hospitality and events, and workplace mindfulness.
Contact More Open optionsBiography
Yao-Chin Wang is an assistant professor in the Department of Tourism, Hospitality and Event Management in the College of Health and Human Performance. As a researcher, he is interested in mindfulness in tourism, hospitality and events. Yao-Chin also researches how AI can be used to improve human mindfulness, particularly among hospitality and tourism employees and managers, hospitality customers and tourists. Yao-Chin also serves on the research committee of the UF Mindfulness Program.
Areas of Expertise
Social
Articles
Customers’ intention to compliment and complain via AI-enabled platforms: A self-disclosure perspective
International Journal of Hospitality ManagementRuiying Cai, et. al
2024-01-01
Building upon the communication privacy management theory, the research reveals the effect of self-disclosure on the identified mechanisms of perceived emotional value, performance expectancy, and privacy concerns, which in turn, influence customers' intention to compliment and complain via AI-enabled platforms.
The impact of service robots on consumer response: Examining the roles of consumers' service expertise and technology expertise
Psychology & MarketingXiaoyun Zheng, et. al
2023-07-28
In service industries such as hospitality, tourism, finance, beauty, and wellness, service innovation is often introduced along with the application of forward-looking technologies. Robotics and artificial intelligence (AI) have been increasingly adopted in service fields to help service providers enhance customer experiences and conquer strategic challenges (Letheren et al., 2021; Park et al., 2021).
Artificial intelligence-assisted mindfulness in tourism, hospitality, and events
International Journal of Contemporary Hospitality ManagementYao-Chin Wang, Muzaffer Uysal
2023-06-16
The authors first conceptualize a framework explaining the effects of mindfulness design in AI interventions on improving human mindfulness. The authors then identify opportunities for interventions in AI-assisted mindfulness for the tourism, hospitality and events industries. Finally, the authors propose potential themes for AI-assisted mindfulness research.
Perceived luxurious values and pay a price premium for Michelin-starred restaurants: A sequential mediation model with self-expansion and customer gratitude
International Journal of Hospitality ManagementYao-Chin Wang, et al.
2022-02-23
Enlightened from self-expansion and social exchange theories, we investigate how customers’ perceived luxurious values at Michelin-starred restaurants could be translated into paying a price premium through self-expansion and customer gratitude.
